> For the complete documentation index, see [llms.txt](https://alludium.gitbook.io/alludium-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alludium.gitbook.io/alludium-docs/13.-account-management/13.4-subscriptions-and-payments.md). # Subscriptions & Payments Everything you need to know about managing your Alludium plan, billing cycles, and what happens if you change your subscription. ## Active Subscriptions You can manage your subscription at any time by navigating to **Settings -> Billing -> Plans** within your Alludium workspace. ## What's Included In Your 7-Day Free Trial? The free trial gives you full access to all Alludium Pro features, including: * Access to all supported AI models, including Claude, Gemini, and others * Full Agent Builder creation and configuration * Connections to Slack, Google Workspace, Notion, and more * Multiple workspace members * MCP server integrations **Important:** If you cancel during your free trial, you will lose access to Alludium immediately upon cancellation. Your account will not remain active until the end of the trial period. To upgrade from a free trial: 1. Navigate to **Settings -> Billing -> Plans**. 2. Select a plan that fits your usage needs. 3. Complete checkout through Stripe. ## Pro Plan The Pro plan includes: * Unlimited agents * All AI model access * Core integrations * Standard support ## Managing Your Subscription To update, cancel, or view billing history: 1. Go to **Settings -> Billing -> Plans**. 2. Click **Manage Billing**. 3. From the billing portal, cancel your plan, update payment details, or download receipts. ## How Pro Plan Billing Works Alludium Pro is billed per workspace, monthly in advance. You can add unlimited users to your workspace. There are no per-seat charges. Instead, billing is based on the volume of AI credits consumed by your workspace during each billing period. * Billing is monthly, upfront, based on your selected plan tier. * Credit usage is tracked at the workspace level across all users, agents, tasks, projects, and automations. * If your workspace reaches its included credit allowance during a billing period, you will be prompted to upgrade your plan. ## Upgrading Your Plan Mid-Cycle If you upgrade your subscription before the current billing period ends, Alludium does not charge you the full price of the new plan immediately. Instead, the system calculates a prorated charge and credit allocation based on the time remaining in your current cycle. This is designed for the most common upgrade scenario: a workspace runs out of credits mid-month and needs to continue working straight away, without waiting until the next renewal date. ### How Proration Works When you upgrade mid-cycle, two things are calculated based on the proportion of the billing period that remains: * **Prorated charge** - You pay only for the remaining portion of the new plan's monthly price. * **Prorated credits** - You receive only the corresponding proportion of the new plan's monthly credit allocation. At the start of your next billing cycle, you are charged the full plan price and receive the full credit allocation. From that point forward, billing behaves as a standard monthly renewal. ### Example You are on a plan with 2,000 credits per month and upgrade on Day 14 of a 30-day billing cycle. | Item | Calculation | Result | | ----------------------------------------- | ----------------- | ------------------- | | Time remaining | 30 - 14 = 16 days | 53% of cycle left | | Prorated charge, new plan at $50/month | $50 x 16 / 30 | About $26.67 | | Prorated credits, new plan at 5,000/month | 5,000 x 16 / 30 | About 2,667 credits | Immediately after upgrading, your available credits are: ``` Remaining credits from old plan, e.g. 200 + Prorated credits from new plan, 2,667 = 2,867 credits available now ``` At the start of your next billing cycle: ``` Charge: full plan price, e.g. $50 Credits: full allocation, e.g. 5,000 ``` > **Credits do not roll over.** Unused credits reset at the start of each new billing cycle, regardless of whether you have upgraded mid-cycle. | When | Payment | Credits | | -------------------------- | --------------------------- | --------------------------- | | On upgrade, mid-cycle | Prorated for remaining days | Prorated for remaining days | | Next billing cycle onwards | Full plan price | Full credit allocation | ## What Happens When You Cancel? When the workspace owner cancels a paid Alludium subscription, the plan remains active until the end of the current billing period. Once that period ends: * The workspace will be suspended and no longer accessible to any members. * All active agents and automations will stop running. * Connected data sources, such as Notion, Slack, and Google, will be disconnected. * Workspace data, including conversations, agent configurations, and custom data, will be retained for 30 days and then permanently deleted. If you are a workspace member rather than the owner, you do not control the subscription. Members can be added or removed from a workspace at any time at the owner's discretion, and your access is not tied to any payment obligation on your part. If the owner resubscribes within the 30-day retention window, the workspace will be fully restored. After that period, recovery will not be possible. ## Frequently Asked Questions About Cancellation **Will we still be able to use agents, connections, and data sources?** No. Once your subscription ends, your workspace will be suspended. All agents will be deactivated, all data source connections will be disconnected, and their synced data will be deleted from Alludium's servers. Access for all members, including the workspace owner, will cease until the subscription is reactivated. Your original data in Notion, Slack, Google Drive, or any other connected platform is not affected. Alludium cannot and will not alter data in third-party systems. **What happens to our chat history and uploaded documents?** Following cancellation, your workspace data, including conversation history and uploaded documents, will be retained for 30 days. After that period, everything will be permanently deleted and cannot be recovered. You will receive an email warning before deletion occurs. If you resubscribe within the 30-day retention window, all data and configurations will be fully restored. **What happens to our agents?** Following cancellation, all agents will be deactivated at the end of the subscription and their configurations retained for 30 days. After that period, all agents and their associated instructions will be permanently deleted and cannot be recovered. If you resubscribe within the 30-day retention window, all agents will be reactivated automatically and will function exactly as before. **How do we reactivate our subscription?** Go to **Settings -> Billing -> Plans -> Manage Billing** and choose **Don't cancel subscription**. Upon reactivating, all previously restricted features, data, users, connections, and agents will be immediately restored. **How do we delete all our data?** If you want to permanently delete all data associated with your Alludium account, email . We will delete your account and all associated data, except records we are legally required to retain, such as invoicing data. **Irreversible action:** Account deletion is permanent. All agents, documents, and conversations will be unrecoverable once deleted. Have further questions about your subscription? Contact . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://alludium.gitbook.io/alludium-docs/13.-account-management/13.4-subscriptions-and-payments.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.